Contact Us

Retainer Packages

Monthly website retainers, handled by real people.

Your website does a lot of work for your business, and like anything that works hard, it needs regular attention. Software goes out of date, plugins need updating, and sometimes a contact form quietly stops sending messages without anyone noticing. A retainer means we’re keeping an eye on those things for you.

You’ll know what you’re paying each month, and when something needs fixing or changing, you won’t have to wait on a quote before we can get to it. Retainer clients also go to the front of our queue.

Have a look at the plans below and pick the one that suits how much your site needs. If you’re not sure, give us a call and we’ll help you figure it out.

Plans & Pricing

Not sure which plan is right for you? Review our FAQs, or give us a call at 778-659-1856

Foundation (Paid Quarterly)
$ 75
Per Month
Keeps your website maintained on the hosting you already have. We back it up, watch for downtime and keep the software updated, so it’s a good fit for sites that don’t change often. Paid quarterly or yearly.
  • Weekly Backups
  • Uptime Monitoring
  • Automated software updates
  • Does not include hosting
Learn More
Foundation with Web Hosting (Paid Yearly)
$ 125
Per Month
Everything in Foundation, with your site hosted on our servers instead. You also get an hour of content changes each quarter for things like updated hours, prices or photos. It’s our simplest option for a site that needs to stay online and up to date without much attention.
  • Weekly Backups
  • Human software updates
  • Uptime Monitoring
  • Includes Hosting
  • 1 Hour Content Changes Per Quarter
Learn More
Branch
$ 250
Per Month
For businesses that want someone actively looking after their site. We run daily backups, install updates by hand so we can roll back if something breaks, and protect the site with security software and a firewall. Hosting is included, as well as 1 hour of content and design work.
  • Daily Backups with 24-hour restore
  • Human updates
    and routine maintenance
  • Includes Web Hosting
  • Security Software and Firewall
  • Up to 1 hour per month in Design and Content Changes
Learn More
Summit
$ 450
Per Month
For businesses that rely on their website to bring in customers. On top of everything in Branch, you get up to three hours a month for design and content changes, ongoing SEO work and management of your Google Business Profile. It’s a lot like having a website assistant who already knows your business.
  • Daily Backups with 24-hour restore
  • Human updates
    and routine maintenance
  • Includes Web Hosting
  • Security Software and Firewall
  • Up to 3 Hours Per Month in Design and Content Changes*
  • SEO Monitoring and Adjustments
  • Google Business Profile Management
Learn More

Full Feature Plan Breakdown

This breakdown reflects the same services outlined in our retainer agreements, shown here for clarity.
Feature
Foundation
Foundation With Hosting
Branch
Summit
Tree Trunk Hosting Package ($420 Value)

X
X
X
Offsite Backups
Offsite Backups to a secure location
Weekly
Weekly
Daily
Hourly
Backup Restore
$250
$250
Included
Included
Uptime Monitoring
X
X
X
X
Routine Maintenance
Monthly
Monthly
Monthly
Weekly
Software Updates
Automated
Manual with Rollback
Manual with Rollback
Manual with Rollback
Login & Access Protection

X
X
X
Security Software


Basic
Advanced
Blacklist Watch


X
X
Cloudflare CDN Setup



X
SEO Monitoring


X
X
SEO Tweaking



X
Google Business Profile Management



X
Broken Link Scanning and Fixing


X
X
Image Optimization


X
X
gZip Compression

X
X
X
Database Optimization

X
X
X
Content/Minor Changes
0
1 hr/qtr
0
3 hrs/mo

Frequently Asked Questions


These FAQs cover how our retainer plans work, what’s included, and how our team supports your website on an ongoing basis.

A web retainer is a monthly agreement that ensures you have ongoing access to our team for website updates, maintenance, and support without needing to request individual quotes for every task. Each retainer includes different levels of service. 

Retainers provide predictable costs, priority service, and faster turnaround times. They’re ideal for businesses that need regular updates or proactive site management.

If you select a retainer package with included work hours or want to take advantage of our discounted rate, here are some examples of tasks that may be covered:

  • Content updates (text, images, blog posts)
  • Design tweaks and layout adjustments
  • Performance optimization
  • Minor troubleshooting

This does not include things like functionality changes, or major design/content changes, but we would be happy to provide a discounted quote on those services. 

Service hours do not carry over to the next month. Each month, you’ll receive the allotted hours included in your retainer. If a task is expected to exceed your available hours, we’ll provide a quote in advance before proceeding with the work.

For hourly requests, we’ll provide a detailed quote for the work before starting. Once you approve the quote, your project will be added to our priority queue.

For retainer clients, services are pre-billed. You can choose quarterly, or yearly payment options, with a minimum commitment of three months. 

All service requests must be submitted through our client portal by creating a service ticket. Requests made outside the portal will not be processed.

Questions about our retainer packages or ongoing business support?
Get in touch